Bring SolSwitch Inside Your Environment
Take advantage of customizable features, modern functionality, AI tools and advanced routing while keeping call control and data on-site.
Ideal for organizations with strict compliance requirements, private networks or locations where an on-premise PBX delivers the best mix of control, resiliency and long-term cost savings.
On-Premise vs Cloud: Which Is Best For You?
SolSwitch runs the same platform whether it’s in our cloud or in your data center. The difference is where it lives, how it’s managed and how you prefer to invest: OpEx, CapEx or a hybrid of both.
Lower Total Cost of Ownership (TCO)
If you have a stable user count and dedicated IT resources, investing in an on-premise SolSwitch appliance can deliver a lower TCO over the life of the system.
- Capitalize the hardware once; benefit for years.
- Lower recurring license and service fees over time.
- Reuse existing cabling and compatible endpoints where possible.
- Scale capacity as needed without re-platforming.
| Consideration | On-Premise SolSwitch | Cloud SolSwitch |
|---|---|---|
| Data & Call Control | Call data and configuration hosted inside your environment. | Hosted in Sunwire data centres and managed as a service. |
| Network Integration | Deep integration with LAN/WAN, firewalls, QoS and private circuits. | Minimal on-site infrastructure; ideal for remote/distributed teams. |
| Business Continuity | Local survivability, on-site trunks and HA options per site. | Geo-redundant cloud infrastructure and DR options. |
| Cost Model | CapEx hardware + lower ongoing fees; designed for lower TCO over time. | Predictable per-user monthly billing, fewer hardware costs. |
| Best For | Compliance-heavy, on-site IT, or locations needing local survivability. | Organizations wanting minimal infrastructure and rapid scaling. |
Single Number
Use 1 phone number for calls and texts.
Customizable
Configure every aspect of your system.
AI Automation
Stay ahead with the latest AI tools.
Scalable
Startup or enterprise - we grow with you.
Developer APIs
Customized integration with existing systems.
Reliable & Secure
Protected by Guardian with 99.999% uptime.
SolSwitch Appliances
We offer flexible options for your organization.
SS1000
Small and Medium Business
| Includes SolSwitch version 3.0! Our fastest, latest and best software release. |
| Ideal for up to 250 devices/users |
|
Concurrent Calls Included: 40
Can be upgraded to 1,000 concurrent calls! |
| CPU: 1 x Intel Xeon 3.3Ghz |
| Cores/CPU: 4 |
| Storage: 2 x 1TB NVMe SSD (RAID 1) |
| Memory: 16GB |
| Network: 2 x Gigabit Ethernet |
| Form Factor: 1U Rackmount |
| Dimensions (W x D x H): 427mm x 355mm x 43mm |
| Power: Single 260W Supply |
| Download Datasheet |
SS4000
Large Corporations and Multi-Site Enterprises
| Includes SolSwitch version 3.0! Our fastest, latest and best software release. |
| Ideal for up to 4,000 devices/users |
|
Concurrent Calls Included: 40
Can be upgraded to 4,000 concurrent calls! |
| CPU: 2 x Intel Xeon 2.4Ghz |
| Cores/CPU: 10 |
| Storage: 2 x 1TB NVMe SSD (RAID 1) + 4 x 4TB HDD (RAID 10) |
| Memory: 64GB |
| Network: 4 x Gigabit Ethernet |
| Form Factor: 1U Rackmount |
| Dimensions (W x D x H): 437mm x 754mm x 43mm |
| Power: Dual 750W Redundant Supplies |
| Download Datasheet |
ONE COMMUNICATIONS PLATFORM FOR ALL YOUR TELECOM NEEDS
Discover how the SolSwitch delivers seamless connectivity designed to streamline your business communications.
Built for Resellers and Carriers
Deploy SolSwitch as a multi-tenant platform for your own customers. Ideal for telecom providers, MSPs and IT partners.
Get in Touch With UsMulti-Tenant Architecture
- Per-tenant configuration for multiple customers or sites.
- Centralized management across tenants.
- Branding and feature profiles by customer or vertical.
- APIs and integrations for portals, billing and OSS/BSS.
Tenant & Carrier Licencing
- Licensing options for small MSP footprints and large carriers.
- On-premise, cloud or hybrid hosting models.
- Access to documentation, best practices and design support.
- Partner with Sunwire to build and operate your offering.
Voice
- Connect to compatible existing SIP trunks and phone numbers.
- Leverage Sunwire phone lines for simple, end-to-end delivery.
- Mix providers by site or region if required.
- Route calls based on cost, geography or failover rules.
SMS & Messaging
- Use Sunwire or third-party messaging carriers where supported.
- Support for business-grade SMS/MMS from SolSwitch queues.
- Separate voice and messaging providers if contracts require it.
- Design for resilience across carriers where needed.
Use Your Own Provider or Ours
SolSwitch integrates with a range of SIP trunk and messaging providers. Use Sunwire for a turnkey solution, connect to your existing carriers, or blend both.
Speak with an Expert
Designed for
Keep phones working at key locations - even when the unexpected happens.
Designed for
Keep phones working at key locations - even when the unexpected happens.
Automatic Failover
For mission-critical environments, keep your system working - even during unexpected hardware failures.
Scale Out, Not Just Up
Design your on-premise deployment to balance call processing across multiple nodes.
Local Control at Each Site
On-premise SolSwitch deployments can be designed for "stay-online" operation at each site.
More Than a Phone System
The SolSwitch offers a suite of Unified Communication tools.
Features & Functionality
Take total control and customize your system to meet your needs.
Call Transcription
Remembering every detail from an important call isn't always easy. Note-taking can slow you down, and relying on memory alone leaves room for mistakes. Turn conversations into clear, searchable records that help your business stay organized, efficient, and confident.
- Popular in the following industries:
- Legal
- Insurance
- Retail
- Manufacturing
Skill-Based Queue Routing
Support for Skill-Based Routing allows for easier management of call queuing and call center environments that provide multiple services. The system automatically adds agents to the correct phone queues based on the individual agents' abilities. This ensures that callers are always reaching an agent with the proper skills to assist them.
- Popular in the following industries:
- Government
- Call Centres
- Customer Service
Multichannel Queuing (MCQ)
Manage different conversations with your clients using your website's Web Chat, SMS/MMS Texting, Facebook Messenger, Instagram Messenger and WhatsApp - all from a single SolSwitch dashboard.
- Popular in the following industries:
- Hospitality
- Insurance
- Transportation
- Customer Service
- Retail
Automated Queue Callbacks
Shrink wait times and eliminate no-shows by offering 'Queue Callbacks'. This feature allows a caller to retain their hold position in a phone queue and be called back by the system rather than wait on hold.
- Popular in the following industries:
- Healthcare
- Municipalities
- Insurance
- Call Centres
Voicemail-to-Email & Transcription
Voicemail messages can be delivered to one or multiple email addresses so that they can be listened through your inbox or mobile. There's no need to call into your voicemail system! Voicemails can also automatically be transcribed to text using our voicemail transcription feature.
- Popular in the following industries:
- Professional Services
- Transportation
- Service Providers
Find-Me Follow-Me
The SolSwitch has the ability to look for users by calling a succession of extensions or telephone numbers while keeping the incoming call on hold. You can have as many numbers as you wish. Perfect for emergency contacts or on-call work.
- Popular in the following industries:
- Emergency Services
- Trades
- Professional Services
- Industrial
Auto-Attendants (IVR) and Time Rules
Setup a basic or advanced automated attendant that allows callers to navigate the phone system using pre-recorded voice prompts. Route calls to staff, outside agents, mobile devices, external offices, voicemails, other companies or a combination of it all based on the day or time you specify. The possibilities are literally endless.
- Popular in all industries!
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Administrator Web Portal
Easily customize and adjust your entire system on the fly with the click of the mouse.
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API Integration Access
The SolSwitch allows for external applications to interact with the system.
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Auto-Attendant (IVR)
An IVR allows callers to navigate the phone system using pre-recorded voice prompts and touch-tone or vocal responses.
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Call Detail Records
Provides every call history, call path and other vital call information.
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Call Forwarding
Forward unavailable calls and/or busy calls to specific locations or phone numbers.
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Call Hold
Place a call on your phone's private hold.
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Call Monitoring and Coaching
Supervisors can guide, listen or join-in on calls for training and quality control.
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Call Parking
Park the call and pick it up from any other phone on the system.
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Call Recording
Record a phone conversation and have an audio file sent to your inbox for future review.
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Call Transcription
Have calls automatically converted into an easy-to-read transcript - sent to your inbox.
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Call Transfer (Blind)
Transfer any call currently in progress to any extension or outside number.
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Call Transfer (Attended)
Just like a blind transfer but with the ability to forwarn the recipient of a transfer.
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Call Waiting
The ability to take an additional incoming call when already on one call.
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Caller ID Routing
Route calls to specific destinations based on the incoming Caller ID information.
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CDR Report Builder
Build and save custom Call Detail Record reports using specified filters and parameters.
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Current Call Report
Displays all active calls currently taking place with relevant call detail information.
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Custom Solutions
We tie into existing software so you can make the most of your phone solution.
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Device Provisioning
Bind your device to a specific server, feature profile and directory profile.
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DID Routing
Route incoming calls for all of your numbers to any destination on the system.
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Directory Profiles
Directories include a corporate directory and a local directory.
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E911 Caller ID
The option to display a different caller ID number when 911 is dialed.
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Extensions (Unlimited)
Extensions are assigned to agents of the system and can be routed to multiple endpoints.
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Extension Time Report
A detailed report of inbound and outbound call details per extension(s) and/or queue(s) within specific dates.
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Fax-to-Email
Route incoming faxes directly to specific email addresses in the form of a PDF.
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Feature Profiles
Custom phone profiles that show the number of lines, line labels, directory listings, soft keys and more.
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Find-Me Follow-Me
The ability to look for a user by calling a succession of extensions while keeping the incoming call on hold.
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High-definition (HD) Voice
Hear life-like voice clarity and high-fidelity sound for more productive conversations over the phone.
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Inbound Call Block
Block unwanted incoming calls based on the caller ID information.
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Intercom
Bi-directional hands-free extension-to-extension communication at the touch of a button.
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Live Agent Stats Report
A live dashboard presenting a breakdown of all agents and queues along with countless related live stats.
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Live Queue Stats Report
Get live details for all queues including total calls, callbacks, available agents, answered calls, and more.
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Live Real-time Presence
See the status of your colleagues at a glance and know if they are on a call, busy or available for a call.
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Meet-Me Conference Bridge
Conference calls that support system announcements, moderators and participants, listen-only, private rooms and much more.
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Multi-site Connectivity
Manage branch offices however you like while retaining one system and internal calling using extension-to-extension.
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Music on Hold
Play pre-programmed royalty-free music, upload a playlist or enter a stream for your callers to hear while they are on hold.
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Outbound PDF Faxes
Eliminate the need for a fax machine - upload and queue a DPF attachment to be sent to a fax number or numbers of your choice.
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Outbound Routing
Route calls based on the number or prefix dialed. Each route can be configured with a number of secondary routes as backups.
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Paging Groups
Easily broadcast a message to any number of extensions at one time.
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Portal Permissions
Each portal user type can be given unique permissions set to either allow or deny access to specific portal pages.
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Portal Users
Create unique portal users to give employees access to the administrative portal, each with their own user type.
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Portal User Types
Create specific types of users in order to designate different permissions within the administrative web portal.
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Post-Call Surveys
Have callers provide feedback on their experience after calls are completed.
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Privacy Options
Configured on each individual extension, those with privacy enabled will be excluded from call recordings and call monitoring.
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Queues (Unlimited)
Queues are used as a way of handling incoming calls by following infinite rulesets specified by the system's administrator.
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Queue Agent Busy Report
When 'busy codes' are configured, this report will present which agents and which queues used which 'busy codes'.
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Queue Call Reason Report
When 'reason codes' are configured, this report will present which agents and which queues used which 'reason codes'.
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Queue Call Breakdown Report
A report filtered by queue that displays a variety of daily statistics including: calls queued, calls handled, wait times and more.
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Queue Callback System
Allow callers to hold their spot in a queue and be automatically called back when the position is reached rather than wait on hold.
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Queue Graphs
This feature generates a graph which represents queue activity between selected date and times.
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Real-Time Log
View real-time debugging logs regarding the VoIP activity or provisioning activity on the system.
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Reason Codes – Busy Reason
Great for agent monitoring, Busy Reason Codes require agents to use a pre-determined 'busy code' when setting their status to busy.
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Reason Codes – Call Reason
Excellent for call tracking purposes, Call Reason Codes require agents to enter the a 'reason code' after each call has ended.
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Record on Demand
Any extension can record a call manually at the push of a button. Even when 'Record' is pressed mid-call, the entire call gets recorded.
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Reporting and Live Stats
Track every leg of every call, live queues and evaluate important call data insights.
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Ring Groups
A simplified version of a Call Queue, Ring Gruops allow you to have a single extension ring multiple devices.
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Roaming Extensions
Also known as hot-desking, you can log in and out of any phone set on the system. Great for shared desks or multiple workstations.
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Scheduled Routing
Schedule call routing behavior for specific date ranges and time frames. Perfect for after-hours or on-call schedules.
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SIP Ping Monitor Report
This feature generates a graph which represents SIP account activity between selected date and times.
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Skill-Based Call Routing
Route calls to specific people based on the skillset they posess and criteria you set.
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SolCast: Broadcast System
An automated system capable of calling, texting or emailing a set of recipients.
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Speed Dialing
Set custom speed dial lists and assign them to individual extensions.
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Surveys
Surveys allow callers to provide feedback on their experience once a call has finished.
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System Status Report
Get details regarding your system's database, server status, total processed calls and system uptime.
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Three-Way Calling
Conference a call with two other callers in order to have a 3-way phone discussion.
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Time Rules
Program your system to route incoming calls appropriately, any time, day or night, weekend or holiday.
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Toll-Free and Local Numbers
Port over or obtain new toll-free numbers and local numbers for different areas.
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Trunk Management
Configure, add, modify and remove trunks. A trunk provides connectivity to and from a provider or a client.
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Trunk Usage Report
Trunk usage allows clients to view a list of their trunk names, usage levels and graphical data for analysis.
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User Extension Management
The Administrative Web Portal has the ability to give each user access to certain features exclusive to their extension.
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Virtual Extensions
Assign external telephone numbers (e.g.: cell phone, land line) as a local internal extension.
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Virtual Faxing
Eliminate the need for a fax machine; route faxes to email addresses as a PDF.
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Voicemail (Unlimited)
Every SolSwitch is pre-packaged with our feature rich voicemail system, accessible from individual phone sets or remote devices.
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Voicemail-to-Email
Voicemail messages can be delivered by email to one or multiple addresses so that they can be listened to from your inbox or mobile.
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Voicemail Transcription
Voicemails delivered via email can include a voice recognized transcription of the message.
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Voicemail Usage Report
A report that displays all of the voicemails on the system along with their associated extension and mailbox size.
We make it easy to adjust your system.
Administrator Web Portal
100s of Customizable Features
Our latest software release, SolSwitch version 3.0, allows users to instantly control and edit their communication system's features and functionality using a web portal.
- Create unlimited Portal Users with specific permissions.
- Add, edit, remove features and settings in real-time.
- Create unlimited extensions, queues, auto-attendants and time rules.
- Manage System Recordings, Music-on-Hold, SolCast auto-dialer.
- Customize a range of call centre features for maximum functionality.
- Get detailed historical data and live reporting to track performance.
- Configure API settings and external integrations.
- Monitor the health of your system to ensure peak performance.
Why should you have to wait days or weeks and involve several departments to make basic changes. Take control of your telecommunications - wherever work takes you.
Integrate with Microsoft Teams
Make the most of your Teams experience; combine it with the SolSwitch.
Transform Microsoft Teams into a Phone System via Direct Routing
Start Calling
Place and receive phone calls directly from the Microsoft Teams interface. All external (inbound/outbound) calls will be routed accordingly by Sunwire's SolSwitch.
One Number for All Your Needs
Maintain your extensions - there is no need for each user to have their own phone number. You can make and receive calls from the organization's main telephone number(s) using the SolSwitch's advanced phone features.
Advanced Features and Sunwire Support
Use the SolSwitch's auto-attendant, queues, time rules, voicemail-to-email and more. For ongoing support, you can always count on Sunwire's team to assist whenever required.
Frequently Asked Questions
A business phone system is like the brain behind making and receiving of calls for an organization. Also known as a PBX (Private Branch Exchange), it is often a mix of hardware and software that handles routing and switching of calls between a business and the telephone network.
Originally, the 'PBX' was nothing but a switchboard operator. It's name originates from the way it interacts with the PSTN (Public Switched Telephone Network).
Today, phone systems such as the SolSwitch, have evolved into suites of Unified Communications tools that cover a wide range of corporate telecom needs.
Yes. SolSwitch is the same core platform whether it’s on-premise or in the cloud. Many customers start on-premise and later move locations or user groups to a hosted model.
With on-premise SolSwitch and local trunks, we can design site survivability so your PBX continues to operate for internal and, where possible, external calls during outages.
In many cases, yes. SolSwitch can connect to compatible SIP providers for voice and SMS while also leveraging Sunwire services where it makes sense. Compatibility is validated during design.
For mission-critical environments, we can design HA pairs and load-balanced clusters using SS1000 and SS4000 appliances so your architecture matches your uptime targets.
Yes. SolSwitch supports multi-tenant deployments with tenant/carrier licensing options. MSPs and telecom providers can operate SolSwitch as part of their own service stack.
Timelines depend on the number of sites, users, carriers and integrations, but most single-site deployments can be scoped, configured and cut over within a defined project window. You’ll receive a clear plan before we begin.
Sunwire can provide you with a local number to any area in North America, a toll-free number or short codes for SMS texting.
Although each company has a unique set of communication requirements, the most popular items that businesses typically look for in a communications platform include:
- Support: The ability to fully support customers before, during and after deployment. Downtime is costly - this should be considered when choosing a communications solution.
- Reliability/Redundancy: We understand the importance of ensuring your business is operating as best as possible. Sunwire provides advanced support options, high-availability and load-balancing systems as well as a wide-range of additional redundancy options.
- Features/Functionality: Systems must perform so much more than tasks of just a phone system. The SolSwitch has 100s of customizable unified communication features and functionality.
- Security: Sunwire is SOC 2 compliant in order to provide you with the utmost peace of mind. As a Cybersecurity and IT provider, Sunwire's experts are very familiar with safeguarding information.
- Costs: The main reason companies move away from traditional systems to VoIP systems are for cost-savings.
- Scalability: Growing your communication system as you grow your business is not only easy and cost-effective - it can all be done with quickly and at your pace.
Contact Sunwire Now!
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