As the situation with COVID-19 continues to evolve, Sunwire will be doing everything in its power to keep its employees safe and mitigate the virus’ spread while endeavoring to continue to provide services to its loyal customers.
Effective immediately, we will be temporarily closing our retail office doors to the public until further notice.
All hardware pickups or hardware swaps will be done via Canada Post shipping at no extra charge.
We will seek to activate all new Internet connections remotely.
Unfortunately, any activation which requires a technician to be dispatched into the home will be delayed.
A reminder that billing on your account does not commence until the service is active.
Although delays may occur on new and outstanding orders, we want to reassure you that Sunwire plans to fully honor and complete all work as originally intended.
Our technical support team will remain available by telephone and email as per our regular hours of operation.
They can be contacted at email@example.com or by calling 1-833-727-6777.
We appreciate your patience and understanding while we all work together to get through this trying time.
Note: Some plans may not be available in all areas. Please contact a sales representative in order to verify serviceability.
1 Download and upload speeds may vary based on office modem/router configuration, client device capability (computer, smartphone, tablet, smart tv, as well as software installed on these devices), building wiring, internet traffic and environmental conditions. "Up to" speeds can be reached when optimal conditions are met.
2 Activation includes account registration, setup and configuration. Technicians will go on site only if required - when required, on-site technicians will install the modem and check its levels. On-site technicians do not re-wire, configure or troubleshoot any device or service.